1. What Cookies Are
Cookies are small text files that a website asks your browser to store. They let the site remember you between pages and visits. Similar technologies, such as the browser's local storage, work the same way and are covered by this policy too.
This policy explains which cookies Docistra ("we", "our", "us") uses on docistra.com and app.docistra.com, why, and how you can control them. It supplements our Privacy Policy.
2. How We Use Cookies
Necessary: required to sign you in, keep your session secure, and remember basic settings such as your language and the clinic you are working in. The Service cannot work without them, so they cannot be switched off.
Analytics: help us understand how the website and app are used, in aggregate, so we can improve them. We use Google Analytics and PostHog, on the website and in the app. They are on by default, and you can switch them off at any time in "Your privacy choices". Inside the app (the clinic dashboard and the doctor portal), PostHog measures how the Service is used, including session recordings in which all text, inputs, images and files are hidden.
Marketing: help us measure our advertising and show our ads to people likely to find them useful. We use the Meta Pixel, only on our website (docistra.com), never inside the app. It is on by default, and you can switch it off at any time in "Your privacy choices".
We never set analytics or marketing cookies on pages shown to patients (booking links, prescriptions, check-in, visit surveys and the patient portal) or inside the chat widget that clinics embed on their own websites, and we never use cookies to read patients' medical information.
3. Cookies We Use
The table below lists every kind of cookie we set, who sets it, why, and for how long.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
| NecessaryAlways on | |||
| Sign-in and security | Keep you signed in, protect your session, secure WhatsApp sign-in codes and connecting a clinic's WhatsApp or Meta account, and remember that you sign in with Google so our website can offer it. | Docistra | Minutes to 400 days, or until you sign out |
| Your preferences | Remember your language, the clinic and branch you work in, the clinic or doctor view, and the sidebar layout. | Docistra | Up to 1 year |
| Patient check-in and file access | Remember a patient on a clinic's QR check-in page, and keep a patient's file open after they enter their PIN. | Docistra | 24 hours to 1 year |
| Your cookie choices | Store what you chose in the cookie settings, so we don't ask again. | Docistra | 1 year |
| AnalyticsOn by default, you can switch it off | |||
| Google Analytics | Tell visits apart so we can count usage in aggregate. | Up to 2 years | |
| PostHog | Shows which features are used and where people get stuck, including session recordings with all text and inputs hidden, so we know what to improve. Hosted in the EU. | PostHog (EU) | Up to 1 year |
| Campaign tags | Remember which campaign link brought you to our website (for example an ad or a newsletter), so we can tell which campaigns lead to clinics signing up. | Docistra | 90 days |
| MarketingOn by default on our website, you can switch it off | |||
| Meta Pixel | Measure our ads on Facebook and Instagram and show them to the right people. | Meta | 3 months |
4. Managing Your Choices
When you first visit, a short notice tells you that we use cookies. Analytics and marketing cookies are on from your first visit. You can switch either off at any time from "Your privacy choices" below, or from the account menu inside the app (Learn more, then Your privacy choices).
Switching a category off stops the related cookies from being set again and removes those already set by our scripts.
You can also block or delete cookies in your browser settings. Blocking necessary cookies will stop you from signing in.
5. Changes to This Policy
We may update this policy when we add or remove cookies. We will update the "Last updated" date above, and tell you on your next visit if we add a new optional category.
6. Contact Us
For questions about this policy or our use of cookies, email privacy@docistra.com.
